Return Policy

If you are not satisfied with your purchase within 30 days of receipt, you may return any products in new, unused/resalable condition for a full refund or exchange, less shipping and handling charges.

Restocking and Handling Fee

A 20% restocking and handling fee will be charged ($25 minimum applies).

Shipping

• Please note that shipping damage is the responsibility of the carrier and is not a reason to return a product. KV will assist customers with filing claims with the responsible carrier.
• You are responsible for all shipping charges to return products unless the return is due to KV error or a confirmed product defect.

Final Sales

KV will not accept returns on clearance items or custom/made-to-order/special-order products. All such sales are final.

Return Pre-Authorization

All requests for returns must be pre-authorized by Knape & Vogt. For pre-authorization, contact Customer Service at 1.800.253.1561 or via email/online request.

• Ensure the product(s) is packaged securely (original packaging preferred if available).

Refund Processing

• Please allow a minimum of 14 business days for your refund to account for receipt and processing.
• Credit card adjustments should appear within one billing cycle.